A&M Insurance Staff’s Response to COVID-19 pandemic

March 19, 2020

photo of A&M team membersGovernor Jay Inslee’s has recommended that employers should maximize teleworking options. Based on these recommendations, most of our team members will be working from home as the SARS-CoV-2 or coronavirus continues to impact Washington residents.
Nothing is more important than the health and safety of our team, their families, and the clients and community who support our agency.
Our team is committed to continuing to serve the clients and community members who count on us with the same level of care you’ve come to expect and rely on.
How to Contact Us
Here is a list of the ways you can communicate with our team during the COVID-19 pandemic:
  • Call our office phone number at (425) 228-7406 or 800-228-7430
  • Text our office at  509-408-1398
  • Email an agent directly, or email our team at Insured@AMinsurance.com
  • Send a secure message through our website
Please contact us anytime you have a question about your insurance protection, need assistance with a policy change, or experience a claim. We are here to help.
If you haven’t already, we encourage you to take a moment and put our contact information into your cell phone contacts.
Please be aware that we are temporarily ceasing all scheduled in-person and walk-in appointments. If you are used to paying your premium in person then we will still be processing any payments made through our drop box and will send you a receipt.
Our entire team is monitoring phone calls, text messages, and emails during our normal business hours of Monday through Thursday, 8:30 a.m. to 5:30 p.m, and on Fridays 8:30- to 4:30. It is our expectation that when a client calls they will speak with a live person on our team, and receive a timely response to emails and texts.
Our Emergency Response Plan
A&M Insurance has a comprehensive and constantly-evolving emergency response plan. As professional insurance agents and advocates, we have an obligation to be there for our clients when they need us most. We take this responsibility very seriously.
To make it easier for our team to work remotely, we have invested in a VoIP phone system that uses the internet, rather than a regular landlines to make and receive phone calls. This technology will allow our team to answer calls to our office anywhere in the world, providing the same experience to our clients no matter where our team members are located. So if and when disaster strikes this will allow every team member to efficiently service our clients from home or wherever they may need to evacuate to.
What You Can Expect From Us
Although our physical office may be temporarily closed to visitors, our team is committed to serving the clients and community members who count on us.
On Friday March 20th we are closing early at 12:30 p.m. to complete the final steps of getting all of our team set up to work from home.
Otherwise, we plan to keep our normal business hours of Monday through Thursday, 8:30 a.m. to 5:30 p.m and Fridays 8:30 to 4:30 p.m.
Should You Experience a Claim
If you experience a claim during this pandemic, we are here to help.
Our team will do our best to advise you on the next steps, and we will connect you to the proper claims department so your family can be taken care of promptly.
What You Can Do to Prepare
Our goal is to help keep our team, clients, and community health and ensure we’re doing as much as possible to manage and minimize the spread of SARS-CoV-2 that causes COVID-19. We hope you and your family stay well throughout this crisis.
We understand and share the fear many of you face. It’s difficult and frustrating to cope with the uncertainty of school closures, changes in work situations, and social distancing.
Disasters like pandemics don’t plan ahead, but you can. We’re using this emergency as a reminder to evaluate our family’s disaster preparedness plans and emergency kits.
Every family should have a thought-out emergency plan that takes into account all types of disasters, including situations like this current SARS-CoV-2 pandemic. This weekend, we encourage you to spend an hour with your family to evaluate and update your emergency plan.
If you don’t have a disaster preparedness plan, now is the time to make one.
Next, work on building your home emergency kit. Your home emergency kit should take into account all the essentials – food, water, shelter, warmth, and safety – you need to shelter in place during and after a disaster.
The Washington State Emergency Management Division recommends stocking enough resources to survive on your own for two weeks. Be sure to take into account the special needs of your household, including children and pets.
Thank you for your understanding and flexibility during this unprecedented time. We appreciate your support of our local, and independent business!